Shipping & Returns

Shipping & Returns

Where We Ship From

We’re nestled in the wild beauty of rural Idaho—specifically, in a little town known as “The Gateway to the Wilderness.” Because of our remote location, all orders ship via the U.S. Postal Service (USPS). We do not have UPS or FedEx access, and expedited or overnight shipping is not available. Even if you offer to pay more—we love the enthusiasm, but it’s just not an option out here.

⏱ When We Ship

We usually ship orders the next business day. If you order late Friday or over the weekend, it’ll go out Monday (unless it’s a holiday).
Custom Combos and Special Orders may take a little longer, but we do our best to stay prompt—especially when you’re under pressure or in need of support.

Combining Orders

If you place multiple orders that can be shipped together, we’ll do our best to combine them. However, we can’t guarantee it—especially on high-volume days.
If we’re able to combine, we’ll issue store credit for the shipping difference—but only if you’ve created a customer account (not a guest checkout).
? Create an account here if you don’t have one yet, or it's easiest to do this during checkout or after via the email sent about it.

International Shipping

We can ship almost anywhere in the world—but international shipping comes with a few caveats:

  • We ship via USPS. If you don’t trust your country’s postal system, consider using a service like MyUS.com.

  • It’s your responsibility to know if your country allows flower essence imports.

  • You’re responsible for any taxes, duties, or customs fees that may apply. We cannot mark your package as a gift to avoid these charges.

  • If a package is returned due to unpaid fees or customs rejection, we’ll refund the product cost—but not shipping.

  • If the package is abandoned due to high fees, the customer remains responsible for the cost of the products.

  • Some countries don’t scan USPS tracking, so updates may be limited.

Local Sites for UK, Sweden & South Africa

If you’re in the UK, Sweden, or South Africa—good news!
You have your own Freedom Flowers site with local inventory and faster shipping.

Please order from your country’s site. Orders placed on the U.S. site from these countries will be refunded, not fulfilled.

Return Policy

We believe in the power of our remedies, and we want you to feel supported on your healing journey.

Because our essences are handcrafted vibrational remedies—and many are made to order—we accept returns only on unopened bottles within 30 days of purchase. This protects the energetic integrity of our work and reduces waste.

That said, we know healing isn’t always linear. If something doesn’t feel like a fit, reach out. We’re happy to help you troubleshoot, recalibrate, or find something that better matches your current state.

Choosing Wisely (To Avoid Buyer’s Remorse)

If you're unsure what to choose, we encourage you to:

  • Read the full product page carefully—especially the emotional themes and plant personality

  • Ask yourself:

    • Is this what I’m truly working through?

    • Is this the right time for this kind of support?

    • Am I ready for the kind of shift this might activate?

  • Understand that a healing crisis may occur. Sometimes discomfort means the essence is working.
     Read more about healing crises here.

We also offer free samples (you just pay shipping) so you can experience essences before committing to a full bottle.

How to Return (Unopened Bottles Only)

If your product is still sealed and unused, here’s how to return:

  1. Haven’t opened the package yet?

    • Write “Refused” on the box and hand it back to your mail carrier or drop it off at your local Post Office.

    • This will return it to us at no cost to you.

  2. Already opened the package but the bottle is still sealed?

    • Email us or log into your account and use the “Return Items” link on your order.

    • Or simply mail it back to:
      Freedom Flowers, PO Box 147, Kooskia, ID 83539
      Please include your order number.

Refunds are processed within 3–5 business days of receiving your return, but total turnaround may take up to 4 weeks due to transit and bank processing times.

Order Issues & Damages

If something is missing, broken, or off, we’ve got your back. Here’s how to handle it:

✉️ All order issues must be emailed to: service@freedom-flowers.com

Missing or Incorrect Items

  • Email us a photo of what you received

  • Tell us what’s missing or incorrect—we’ll make it right!

Broken Items

  • Submit a claim within 15 days of the delivery date

  • Provide clear photos of the damage

  • No need to ship broken bottles back (especially glass—please dispose safely per local guidelines)

  • Cosmetic flaws (like label smudges) that don’t affect use are not eligible for replacement

  • If your item is approved for replacement and is out of stock, we’ll issue a refund instead

Package Problems & Policy Details

“Return to Sender” Packages

  • If your package is returned to us whether by you or the postal service, we’ll refund the product cost only (not shipping)

Customs or Import Issues

  • We don’t cover packages delayed or held by customs

  • If you already paid customs and we need to reship, we’ll work to prevent double fees or issue a refund to offset

Package Marked “Delivered” but Missing

  • Wait 5 business days (sometimes USPS marks things early)

  • While you wait:

    • Double-check your address

    • Look around doors, porches, mailboxes, etc.

    • Ask household members

    • Leave a note for your mail carrier or call your local post office (not the general USPS line)

  • If after 5 days the package is still missing:

    • We’ll consider it stolen

    • We may require a police report or notarized affidavit for replacement

Lost in Transit

  • File a claim:

    • After 7 days with no tracking updates (U.S.)

    • After 20 days (international)

    • Within 30 days of last tracking update

  • If the package shows any movement, it’s not considered lost

Delivered to Wrong Address

  • If you entered the correct address and USPS confirms it was misdelivered, we’ll replace it

  • If you entered the wrong address, we cannot refund or replace—please double-check all info at checkout and keep your digital wallets updated

If you’ve read this far, thank you. We may be a small company in the woods, but we’re deeply committed to getting your essences to you with care, clarity, and energetic integrity.

We’re here if you need us.
service@freedom-flowers.com