Effective date: October 20, 2026

Freedom Flowers LLC ("Freedom Flowers," "we," "us") runs the store at www.freedom-flowers.com. This policy explains what information we collect when you use the store, why we use it, who receives it, and the choices you have.

Our Consumer Health Data Privacy Policy covers information that could identify your physical or mental health status, and the rights that go with it under Washington, Nevada, Connecticut and similar state laws. Where the two policies overlap, that one controls for health-related information. Our blog at blog.freedom-flowers.com is a separate site with its own privacy notice.

1. What we collect, and where it comes from

Information you give us

  • Account and order details: name, email address, phone number, billing and shipping addresses, what you ordered, and your order history. We don't see or store your full card number; see "Payments" below.
  • Messages: anything you send through our contact form, email, text, social media, product questions, or the chat assistant on our site.
  • Reviews: the name, text, photos or videos you choose to include in a product review.
  • Sign-ups and forms: your email address and, if you give it, your phone number, when you join our email list, a text-message list, or a giveaway; and whatever you enter in an intake, application or feedback form on our site (some of our forms run on JotForm).

Information collected automatically

  • Browsing and device data: IP address, browser and device type, the pages you view, the products you look at or add to a cart, search terms, the page that referred you, and timestamps. Some of this is collected by our platform to run the store; some by cookies and similar technologies described in section 5, which you control through our cookie banner.
  • Email and text interactions: whether a message was opened or a link clicked.

Where it comes from: you; your browser or device; our BigCommerce store records; and the service providers that run parts of the store for us (listed in section 4). We don't buy information about you from data brokers.

2. Why we use it

  • To fill your orders: process payment, ship, handle returns and subscriptions, send order and shipping emails or texts, and prevent fraud.
  • To answer you: customer service, product questions, and the on-site chat assistant.
  • To run reviews, search, forms and the chat assistant, and to keep the site working, secure and accessible.
  • To send marketing you've signed up for: email newsletters and product information, text messages if you've joined a text list, and reminders about products you looked at or left in a cart. Every marketing email has an unsubscribe link; every text can be stopped with a reply.
  • To understand what works: site analytics, email performance, and which products people are interested in.
  • To measure and run advertising: on Meta, Google and Pinterest, including matching our customer lists to those platforms so they can tell our existing customers from new people. Section 5 describes the controls.
  • To meet legal obligations, respond to privacy requests, and protect our rights and your safety.

We don't use browsing or purchase activity to decide whether you have a particular health condition, and we don't create advertising audiences based on health-related products or pages. Our systems do associate products you've viewed or bought with your customer profile; the Consumer Health Data Privacy Policy describes that.

3. Payments

One-time orders are processed by Authorize.Net and Google Pay; subscription payments and practitioner-training payments are processed by Stripe. Store credit we've issued can also be applied at checkout. Your card details go to the payment processor, not to us. We receive confirmation that a payment went through, the last four digits of the card, and the billing name and address.

4. Who receives your information

Service providers that work for us. These companies process information to provide a service to Freedom Flowers. Where we have a contract with them, it limits what they can do with your information; where a provider operates on its own standard terms, those terms apply:

  • BigCommerce: hosts and runs the store, accounts, orders and the cookie consent banner.
  • Authorize.Net, Google Pay, Stripe: payment processing (Stripe for subscriptions and practitioner training).
  • Klaviyo: email and text messaging, sign-up forms, and the customer lists we match to advertising platforms.
  • Fera: collects and displays product reviews.
  • FastBots: runs the on-site chat assistant (see section 7).
  • Searchanise: site search.
  • JotForm: runs some of our intake, application and feedback forms; it receives what you type into them.
  • Affiliatly: credits affiliate referrals.
  • Feedonomics: sends our product catalog (not customer data) to Meta.
  • Fueled: connects store activity to our analytics tools.
  • Our own order and offer service on blog.freedom-flowers.com, which shows product offers at checkout and, if you've allowed analytics cookies, keeps a hashed cart identifier for 90 days to measure them.
  • Google Workspace and Gmail: where our business email lives.
  • Zapier, Cloudflare, shipping carriers, tax and accounting services, and our professional advisers.

Advertising and analytics platforms. These companies receive information under their own privacy policies, which we don't control. Some of these transfers are controlled by your cookie choices; customer-list advertising is handled separately. Section 5 explains both:

  • Meta (Facebook and Instagram): the Meta pixel and matching server events for measurement and ads, and hashed customer lists so Meta can tell existing customers from new people.
  • Google: Google Analytics (site analytics), Google Ads (ad measurement and remarketing), and Google Tag Manager.
  • Pinterest: the Pinterest tag, for measurement and ads.
  • Microsoft Clarity: session recordings and heat maps.
  • Justuno: our pop-up and sign-up form service, which also loads an identity-matching partner, LiveIntent, that receives the address of the page you're on together with a browser identifier. We're working with Justuno on that piece and will update this policy when it changes.

Embedded content. Some pages embed YouTube videos and load Google Fonts. Those load from Google's servers, which can see your IP address and the page you're on, under Google's privacy policy.

Everyone else. We disclose information when the law requires it, to protect rights or safety, or as part of a sale or merger of the business, subject to the law that applies.

5. Cookies, tracking, and your choices

The banner. When you first visit www.freedom-flowers.com, a banner asks about cookies. The categories are the ones BigCommerce's consent manager offers:

  • Essential: needed for the store, cart and checkout to work. Always on.
  • Functional: enhanced features such as the chat assistant.
  • Analytics: Google Analytics, Microsoft Clarity, and our analytics connector.
  • Targeting / Advertising: the Meta pixel and the server-side events tied to it, Google Ads, the Pinterest tag, and the product-view tracking our email service uses for browse reminders (the code that reports which product page you viewed is held until you accept this category).

Analytics and advertising technologies are activated after you accept the relevant cookie categories. Other services run before you make a choice: our email service's base script (which notes that a known contact visited the site, without the product pages viewed, and only if it already knows you from a sign-up or an email link), our pop-up service and the identity-matching partner it loads, our affiliate-tracking service, and our reviews display. These can receive technical information about your visit, including the page address and a browser identifier. The Consumer Health Data Privacy Policy describes each one.

Change your choice any time from the Cookie settings link in the footer of every page. It reopens the same banner.

Two advertising controls, because they cover different things.

  1. Cookie settings → turn off Targeting/Advertising stops the advertising tags in your browser and the server-side events tied to them.
  2. Customer-list advertising (hashed lists we match to Meta) isn't a cookie, so cookie settings don't affect it. To be left out of those lists, email service@freedom-flowers.com with the subject line Advertising Opt-Out. No identity check is needed; we'll do it for the address that writes in.

You can also use the industry opt-out tools at optout.aboutads.info (Digital Advertising Alliance) and optout.networkadvertising.org (Network Advertising Initiative), and your device's ad settings. These work by cookie and device, not by account.

Email tracking. Our marketing emails contain a pixel that tells us whether a message was opened and which links were clicked. Unsubscribing stops marketing email; order and shipping emails continue, and records we already hold aren't erased by an unsubscribe.

6. Your rights and how to use them

Anyone can send us a privacy request, wherever you live. Depending on where you live and the laws that apply, you may have rights to access, correct, delete, or receive a portable copy of your information, and to opt out of certain uses of it. We'll honor the rights that apply to you and tell you plainly if something you ask for isn't one we can grant.

What we offer everyone:

  • See what we hold. Ask and we'll tell you what personal information we have about you and send you a copy.
  • Correct it. Tell us what's wrong and we'll fix it.
  • Opt out of advertising uses. Two controls, described in section 5: the Cookie settings link for browser-based advertising and the server-side events tied to it, and an Advertising Opt-Out email for customer-list advertising. These choices don't stop disclosures needed to process a payment, ship an order, provide a service you asked for, or meet a legal obligation.
  • Withdraw consent as easily as you gave it. Unsubscribe links, STOP replies and the Cookie settings link do this without writing to us; for anything else, email us.
  • Delete your information. You can ask us to delete the personal information we hold about you, and we'll do it as the law that applies to you requires. Some records may need to be retained for accounting, tax reporting, an order that's still open, fraud prevention, or a legal claim, where the law permits or requires it. If we keep something, we'll tell you what and why, and we won't use it for marketing.
  • Not be treated differently for using these rights.

How to ask: email service@freedom-flowers.com and say what you want. For requests about health-related information, use the subject line Consumer Health Data Request; the Consumer Health Data Privacy Policy explains that process, including the stricter deletion rules that apply to health-related information.

If we deny your request: you can ask us to reconsider by replying to our decision or emailing service@freedom-flowers.com with the subject line Privacy Appeal. We'll review the appeal within the time the law that applies to you requires. If we deny an appeal, we'll explain why and tell you how to contact your state Attorney General.

Verification: we match your email to our records. We may ask for one more detail if that's not enough. We won't ask for ID, card numbers or anything you didn't already give us. Opt-outs don't require verification. Someone else can make a request for you; we'll confirm with you that you authorized it.

Timing: we answer within 45 days. If a request is complex or we get many at once, we may take up to 45 more days and will tell you why within the first 45. Consent withdrawals take effect as soon as practicable and within 15 days. Requests are free, except where the law allows a reasonable fee for requests that are clearly unfounded, excessive or repetitive.

State notes. Washington, Nevada, Connecticut: health-related information is covered by our Consumer Health Data Privacy Policy, including the right to appeal and to complain to your state Attorney General. Connecticut: your rights include a portable copy of your data, opt-outs of targeted advertising, sale and profiling, and the use of an authorized agent. California: we extend the choices above to California residents regardless of whether the CCPA applies to a business our size; the "Do Not Sell or Share" choice is the Targeting/Advertising toggle plus the Advertising Opt-Out email.

Outside the United States. We ship almost anywhere in the world, with two exceptions: we don't ship to the European Union or to Brazil. Customers in the United Kingdom and South Africa have their own Freedom Flowers sites and should order there; orders placed on this site from those countries are refunded, not fulfilled. Our Shipping & Returns page has the details. If you order from outside the US, your information is processed in the United States as described in section 8, and the same request process applies.

7. The chat assistant and AI

The chat assistant on our site answers questions about our products. When you send a message, its text and basic session details go to our chat provider, FastBots, and through it to the language-model services it uses to generate replies. We may read transcripts to fix product information and answer follow-ups; FastBots processes them under its own terms. Please don't put medical records, card numbers, passwords or government ID numbers in the chat; email us instead if you need something handled privately.

Freedom Flowers doesn't collect, use, or sell your personal information to train artificial-intelligence or large language models. That statement is about our own purposes; our chat provider's handling of conversations is governed by its terms.

8. Security, retention, and where data is processed

We use reasonable administrative, technical and physical safeguards suited to the information we hold. No system is perfectly secure, and we can't guarantee that yours won't be reached by someone who shouldn't.

We keep information as long as we need it for the purpose we collected it. Order and payment records are kept for as long as accounting and tax rules require. Marketing data is kept while you're subscribed and for a period after. Chat transcripts, review submissions and support messages are kept while they're useful for the purpose you sent them. Backups clear on their own schedule after a deletion.

We're in Idaho, and our service providers are mostly in the United States. If you're outside the US, your information is processed in the US and wherever our providers operate.

9. Text messages

If you join a text-message list, you'll get recurring marketing texts (offers, product information, reminders about an unfinished checkout) and, for orders, transactional texts such as shipping updates. Message frequency varies. Message and data rates may apply; we don't charge for texts. Joining is voluntary and isn't required to buy anything.

To stop: reply STOP to any text, or tell us in any other clear way, including by emailing service@freedom-flowers.com or replying with words to that effect. We'll honor it, and you may get one confirmation text. Carriers aren't responsible for delayed or undelivered messages. If you give us a number you don't own, or you change numbers, please tell us.

10. Children

The store is for adult purchasers. Parents and guardians are welcome to buy for their children. We don't knowingly collect personal information from children under 13; if you believe a child has given us information, email us and we'll delete it.

11. Links to other sites

Our site links to other websites, including our blog and affiliates' sites. Their privacy practices are their own.

12. Changes to this policy

When we change this policy we'll post the new version here with a new effective date. For material changes we'll show a notice on our homepage for 30 days and, where the change affects information we already hold and the law requires it, notify you by email and give you a chance to withdraw consent. Continuing to use the site isn't consent to a change; where the law requires consent, we'll ask for it.

13. Contact

Freedom Flowers LLC PO Box 147 Kooskia, ID 83539 United States

Email: service@freedom-flowers.com