We ship from USA, UK, and Australia
In the US, we do all of our shipping through the US Post Office (USPS). We are located in Middle-of-Nowhere, Idaho, USA at a place that affectionately called "The Gateway to the Wilderness." We do not have a local UPS or Fed-Ex office and nothing ships overnight from here.
UK and Ireland packages are shipped Royal Mail; in Australia, Aus Post.
When you place an order, we will usually ship out the next business day. If you order late in the day on a Friday or over the weekend it will ship out Monday unless it is a holiday. Custom Combos may take a little more time, but we understand the importance of being timely when you are hurting or under pressure.
Shipping that isn’t within the US, UK, Ireland, or Australia
We can ship to almost any address in the world, however, it is the international buyer's responsibility to know it will make it through customs in their country. We also ship through the postal service, so if you don't trust yours, you may want to work with a company called MyUS. Note that there are restrictions on some products, and we cannot ship some products to international destinations.
In addition to USPS shipping fees, local taxes, duties and customs fees may be charged on receipt of the package. If a package must be abandoned due to exorbitant costs, the customer is liable for the cost of the products.
Customs arrangements and fees are the responsibility of the customer. We will not mark your package as a gift to avoid extra fees. Being honest allows us to continue shipping to your country.
Lost, stolen or damaged:
Shipping insurance via Route is available for purchase during checkout, for most orders will only be a dollar or two. We do not cover lost, stolen or damaged items but Route does! If you choose not to purchase shipping insurance, you are accepting all risk associated with shipping.
Tracking is available on all US packages and most international. (Some countries do not use our tracking codes.) We email you this upon shipping, but if you lose the email, we can get you the tracking information.
Please ensure the correct shipping address is on your order as we will not send any replacement packages if the package was returned for the following reasons.
- The address provided by you was not correct.
- The package is unclaimed once attempted to be delivered.
You may return most new, unopened items within 30 days of delivery for a refund of the item cost. Custom Combos and subscription products are not available for returns as they are made specifically for you. We'll also pay the return shipping costs if the return results from our error (you received an incorrect or defective item, etc.).
How To Return
If you have not opened the mailed package, you can simply give it back to your mail carrier or take it to the Post Office and tell them you are "refusing it." This will send it back to me free of charge.
If you have opened the package but the bottle is still sealed, contact us or find your order in your customer account and click the return items link. You're also welcome to mail it back to PO Box 224, Kooskia ID 83539.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days, more for international), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.