Last updated: August 12, 2026

Freedom Flowers LLC (“us”, “we”, or “our”) operates the website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address and shopping history (“Personal Information”). It does not include anonymized data.

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site, sending us emails, creating a store account or placing an order). We may automatically collect certain data such as device information, number of Users; session statistics; latitude (of city); longitude (of city); and browser information from you as you use our website by using cookies and similar technologies. From time to time, we may obtain information about you from third-party sources, such as public databases, social media platforms, third-party data providers and our joint marketing partners. We take steps to ensure that such third parties are legally or contractually permitted to disclose such information to us.

We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services. Our Services may change over time and we may introduce new features that may collect new or different information.

Communication Data

Communication data includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. This also includes any messages or questions you submit to our on-site AI chat assistant (see “On-Site AI Chat Assistant” below). We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims.

On-Site AI Chat Assistant

Our website includes an AI-powered chat assistant that answers visitor questions about Freedom Flowers products, essences, and related topics. When you open the chat and submit a message, the content of your message, together with technical metadata about your session, is sent to our chatbot provider (FastBots) and, through them, to the third-party large language model providers used to generate responses. Chat transcripts may be reviewed by us to improve product information and correct errors, and by our chatbot provider to operate and improve its service. Please do not enter sensitive personal information (medical records, financial account numbers, passwords, government IDs) into the chat. If you would like this information to be treated confidentially, please email us at service@freedom-flowers.com instead.

Wellness Content Notice

Products sold on this Website are flower essences and related wellness products. Content on this Website — including product pages, blog posts, emails, and AI chat responses — is provided for educational and informational purposes only and is not intended as medical advice, diagnosis, or treatment. We do not collect health-condition data for the purpose of building health profiles. When users voluntarily share health-related information (for example, in a product review, chat message, or contact form), that information is used only to respond to the user and, in aggregated and de-identified form, to improve product information.

Mobile Messaging Program

Freedom Flowers operates a mobile messaging program (the “Program”) subject to these Mobile Messaging Terms and Conditions (the “Mobile Messaging Terms”).

1. Program Description: We may send promotional and transactional mobile messages in various formats through the Program. Promotional messages advertise and promote our products and services and may include promotions, specials, other marketing offers, and abandoned checkout reminders. Transactional messages relate to an existing or ongoing transaction and may include order notifications and updates, appointment reminders, and other transaction-related information.

Mobile messages may be sent using an automated technology, including an autodialer, automated system, or automatic telephone dialing system. Message frequency will vary but will not exceed 1 message per day. You agree that we, our affiliates, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes. We do not charge for mobile messages sent through the Program but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for SMS and MMS alerts.

2. User Opt-In: By providing your mobile phone number to us through a specific opt in process, you are voluntarily opting in to the Program and you agree to receive recurring mobile messages from us at the mobile phone number associated with your opt-in, even if such number is registered on any state or federal “Do Not Call” list. You agree that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify us at service@freedom-flowers.com. Your participation in the Program is not required to make any purchase from us and your participation in the Program is completely voluntary.

3. User Opt-Out and Support: You may opt-out of the Program at any time. If you wish to opt-out of the Program and stop receiving mobile messages from us, or you no longer agree to these Mobile Messaging Terms, reply STOP, QUIT, CANCEL, OPT-OUT, and/or UNSUBSCRIBE to any mobile message from us. You may continue to receive text messages for a short period while we process your request and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out.

Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Mobile Messaging Terms. We may also change the telephone number or short code we use to operate the Program and we will not notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed.

4. Disclaimer of Warranty and Liability: The Program is offered on an “as-is” basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Program.

5. Modifications: We may modify or cancel the Program or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify these Mobile Messaging Terms at any time. Any such modification will take effect when it is posted to our website. You agree to review these Mobile Messaging Terms periodically to ensure that you are aware of any modifications. Your continued participation in the Program will constitute your acceptance of those modifications.

Customer Data

Customer data includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, and purchase details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. We collect no financial information such as credit card numbers or expiration dates. Payments are processed through Apple Pay, Google Pay, and/or Stripe to maintain security of your financial information. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

User Data

We process information that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business.

Log Data

We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, navigation paths, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy. In addition, we may use third party services such as Google Analytics 4 and Microsoft Clarity that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.

When you first visit our site, you will be prompted to accept or refuse cookies via our BigCommerce Consent Manager banner. You can also click the “Cookie Preferences” link in the site footer at any time to change which categories of cookies you allow. Our cookies are grouped into the following categories:

• Necessary — required to operate the storefront, cart, and checkout. Cannot be disabled.
• Functionality — remembers your preferences and enables intake forms.
• Experience — enables embedded YouTube videos, social widgets, our on-site chat assistant, and product-review displays.
• Measurement — anonymous / pseudonymous analytics (Google Analytics 4, Microsoft Clarity).
• Marketing — advertising and remarketing pixels (Meta, Pinterest, Klaviyo, Justuno).

If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

The complete list of every tracker used on this Website is provided in the “Detailed information on the processing of Personal Data” section below.

Third Party Service Providers

We may share your information with certain trusted third-party services to help us provide, improve, promote, or protect Freedom Flowers' Services (like when we partner with payment processors, or use services that help us manage our ads on other sites). We may share your information, including Personal Information and Usage Data, with third party service providers who perform various functions to enable us to provide our Services and help us operate our business, such as website design, sending email communications, advertising, fraud detection and prevention, customer care, third party surveys or performing analytics. These companies are authorized to use your personal information only as necessary to provide these services to us. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

Mode of Processing the Data

We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to us, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by us. The updated list of these parties may be requested from service@freedom-flowers.com at any time.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States or wherever our applicable third party service providers are and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers.

In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

The Purposes of Processing Data

Your Data is collected to allow us to provide the Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Contacting the User, analytics, managing contacts and sending messages, remarketing and behavioral targeting, Interaction with external social networks and platforms, Displaying content from external platforms, commercial affiliation, hosting and backend infrastructure, handling payments, handling productivity related activity, managing data collection and online surveys, User database management, interaction with support and feedback platforms, advertising, heat mapping and session recording and tag management.

For specific information about the Personal Data used for each purpose, you may refer to the section “Detailed information on the processing of Personal Data”.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Advertising

Some of the services listed below may use cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User's interests and behavior, including those detected outside this Website. For more information, please check the privacy policies of the relevant services.

Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section “How to opt-out of interest-based advertising” in this document.

Direct Email Marketing (DEM) (this Website)
This Website uses the User Data to propose services and products provided by third parties or unrelated to the product or service provided by this Website.
Personal Data processed: email address; first name.

Meta ads conversion tracking (Meta pixel) (Meta Platforms, Inc.)
Meta ads conversion tracking (Meta pixel) is an analytics service provided by Meta Platforms, Inc. that connects data from the Meta Audience Network with actions performed on this Website. The Meta pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Meta Audience Network.
Personal Data processed: cookies; Usage Data.
Place of processing: United States.

Facebook Lookalike Audience (Meta Platforms, Inc.)
Facebook Lookalike Audience is an advertising and behavioral targeting service provided by Meta Platforms, Inc. that uses Data collected through Facebook Custom Audience in order to display ads to Users with similar behavior to Users who are already in a Custom Audience list on the base of their past use of this Website or engagement with relevant content across the Facebook apps and services. On the base of these Data, personalized ads will be shown to Users suggested by Facebook Lookalike Audience.
Personal Data processed: cookies; Usage Data.
Place of processing: United States.

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics 4 (Google LLC)
Google Analytics 4 is a web analysis service provided by Google LLC. Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data center or server.
Personal Data processed: browser information; device information; latitude (of city); longitude (of city); number of Users; session statistics; cookies; Usage Data.
Place of processing: United States.

Commercial affiliation

This type of service allows this Website to display advertisements for third-party products or services. Ads can be displayed either as advertising links or as banners using various kinds of graphics.

Amazon Affiliation (Amazon)
Amazon Affiliation is a commercial affiliation service provided by Amazon.com Inc.
Personal Data processed: cookies; Usage Data.
Place of processing: United States.

Contacting the User

Contact form (this Website)
By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form's header.
Personal Data processed: email address; first name; last name.

Mailing list or newsletter (this Website)
By registering on the mailing list or for the newsletter, the User's email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.
Personal Data processed: address; city; country; email address; first name; last name; state; cookies; ZIP/Postal code.

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them. This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Fonts (Google LLC)
Google Fonts is a typeface visualization service provided by Google LLC that allows this Website to incorporate content of this kind on its pages.
Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: United States.

YouTube video widget (Google LLC)
YouTube is a video content visualization service provided by Google LLC that allows this Website to incorporate content of this kind on its pages.
Personal Data processed: cookies; Usage Data.
Place of processing: United States.

Handling payments

Unless otherwise specified, this Website processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. This Website isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.

Stripe (Stripe Inc)
Stripe is a payment service provided by Stripe Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States.

Apple Pay (Apple Inc.)
Apple Pay is a payment service provided by Apple Inc. which allows Users to make online payments using their Apple credentials.
Personal Data processed: email address; payment info; cookies; Usage Data.
Place of processing: United States.

Google Pay (Google Ireland Limited)
Google Pay is a payment service provided by Google Ireland Limited, which allows Users to make online payments using their Google credentials.
Personal Data processed: email address; first name; last name; payment info; cookies; Usage Data.
Place of processing: Ireland.

Handling productivity related activity

This type of service helps the Owner to manage tasks, collaboration and, in general, activities related to productivity. In using this type of service, Data of Users will be processed and may be retained, depending on the purpose of the activity in question.

Gmail (Google LLC)
Gmail is a service that manages email communication provided by Google LLC. Such email communication is not scanned by Google for advertising purposes. In addition, Google does not collect or use data inside this service for advertising purposes in any other way.
Personal Data processed: Data communicated while using the service; email address; profile picture; cookies.
Place of processing: United States.

Google Workspace (Google Ireland Limited)
Google Workspace is an integrated suite of cloud-based productivity, collaboration and storage services provided by Google Ireland Limited used by us. Google does not scan the contents of these services for advertising purposes.
Personal Data processed: Data communicated while using the service; cookies; Usage Data.
Place of processing: Ireland.

Heat mapping and session recording

Heat mapping services are used to display the areas of this Website that Users interact with most frequently. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior. Some of these services may record sessions and make them available for later visual playback.

Microsoft Clarity (Microsoft Corporation)
Microsoft Clarity is a session recording and heat mapping service provided by Microsoft Corporation. Microsoft processes or receives Personal Data via Microsoft Clarity, which in turn may be used for any purpose in accordance with the Microsoft Privacy Statement, including improving and providing Microsoft Advertising.
Personal Data processed: clicks; interaction events; session duration; cookies; Usage Data.
Place of processing: United States.

Hosting and backend infrastructure

This type of service has the purpose of hosting Data and files that enable this Website to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Website.

Attribution Affiliates Tracking (Attribution, LLC)
Attribution Affiliates Tracking is a commercial affiliation service provided by Attribution, LLC.
Personal Data processed: cookies; Usage Data.
Place of processing: United States.

Interaction with data collection platforms and other third parties

This type of service allows Users to interact with data collection platforms or other services directly from the pages of this Website for the purpose of saving and reusing data.

Justuno (Justuno, Inc.)
Justuno is a popup and on-site conversion service provided by Justuno, Inc. Data collected through Justuno, including precise location Data, may be used to expand and enrich our User database, as well as to serve personalized on-site messages to the User.
Personal Data processed: device information; email address; last name; phone number; physical address; cookies; Usage Data; ZIP/Postal code.
Place of processing: United States.

JotForm Widget (JotForm Inc.)
The JotForm Widget is a service for interacting with the JotForm data collection platform provided by JotForm Inc. and is used by this Website to power certain intake forms, surveys, and applications.
Personal Data processed: answers to questions; email address; first name; last name; phone number; cookies; Usage Data; various types of Data as specified by the User in the form.
Place of processing: United States.

Google Forms (embedded) (Google Ireland Limited)
Google Forms (embedded) is a service for interacting with the Google data collection platform provided by Google Ireland Limited. This Website uses Google Forms for a limited number of intake forms, including the employment application.
Personal Data processed: answers to questions; email address; first name; last name; cookies; Usage Data.
Place of processing: Ireland.

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of this Website.

Facebook Like button and social widgets (Meta Platforms, Inc.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Meta Platforms, Inc.
Personal Data processed: cookies; Usage Data.
Place of processing: United States.

Interaction with support and feedback platforms

This type of service allows Users to interact with third-party support and feedback platforms directly from the pages of this Website. Some of these services may make use of AI to power interactive conversations with the User.

FastBots (FastBots.ai)
FastBots is an AI chat assistant service that allows this Website to answer visitor questions about Freedom Flowers products, essences, and related topics through an on-site chat interface. When a User opens the chat and submits a message, the content of that message, together with technical metadata about the session, is sent to FastBots and, through FastBots, to third-party large language model providers used to generate responses. Chat transcripts may be reviewed by us to improve product information and correct errors, and by FastBots to operate and improve its service.
Personal Data processed: Data communicated while using the service; chat messages and conversation content; questions submitted; cookies; Usage Data; device information; IP address.
Place of processing: United States.

Fera.ai (Fera Commerce Inc.)
Fera.ai is a product review and social proof service used by this Website to collect, display, and moderate customer reviews of Freedom Flowers products. Fera.ai processes review submissions (including any name, email address, review text, photos, or videos the User chooses to provide) and may send follow-up emails to purchasers requesting a review. Fera.ai may also display aggregated review statistics and individual reviews on product pages, in emails, and in marketing content.
Personal Data processed: email address; first name; last name; profile picture; shopping history; review text; photos or videos submitted by the User; cookies; Usage Data.
Place of processing: Canada / United States.

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

Klaviyo (Klaviyo Inc.)
Klaviyo is an email and SMS marketing platform provided by Klaviyo Inc. and is our provider for both email and SMS communications (including the Mobile Messaging Program described above). To take advantage of the service provided by Klaviyo, we share information about (purchasing) Users, such as contact details, phone numbers, and shopping histories.
Personal Data processed: address; country; email address; first name; last name; phone number; shopping history; state.
Place of processing: United States.

Managing data collection and online surveys

Klaviyo Forms (Klaviyo Inc.)
Klaviyo Forms is a form builder and data collection platform provided by Klaviyo Inc.
Personal Data processed: email address; first name.
Place of processing: United States.

Marketing

Email tracking pixel (this Website)
We use tracking pixels embedded in emails for analytics and, where applicable, behavioral targeting purposes. These pixels are unique to each recipient and, when the User opens a tracked email or interacts with its content, they detect that the message has been opened and collect technical information and interaction data on an individual and aggregate basis. The User can withdraw consent at any time using the dedicated link or icon in each email.
Personal Data processed: date of the message; date the message was received; device information; email client name; email client version; email links clicked; email opens; geography/region; IP address; language; operating systems; pseudonymous identifier; recipient of the message; sender of the message; time the message was sent; time zone; cookies; Usage Data.

Platform services and hosting

BigCommerce (BigCommerce, Inc.)
BigCommerce is an e-commerce platform provided by BigCommerce, Inc. that allows us to build, run and host this Website. BigCommerce processes order, customer account, and Website-usage data as a necessary part of providing the platform, and provides the native cookie consent mechanism used by this Website.
Personal Data processed: address; city; country; device information; email address; first name; last name; payment info; phone number; shopping history; state; cookies; Usage Data; ZIP/Postal code.
Place of processing: United States.

Native Upsell (BigCommerce app)
Native Upsell is a BigCommerce app that displays product upsell and cross-sell offers during the checkout process. Data collected includes cart contents and Usage Data needed to display relevant offers.
Personal Data processed: shopping history; cookies; Usage Data.
Place of processing: United States.

Remarketing and behavioral targeting

This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User. This activity is facilitated by tracking Usage Data and by using cookies to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity. Some services offer a remarketing option based on email address lists.

In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.

Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

Facebook Custom Audience (Meta Platforms, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Meta Platforms, Inc. that connects the activity of this Website with the Facebook advertising network.
Personal Data processed: email address; cookies.
Place of processing: United States.

Facebook Remarketing (Meta Platforms, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Meta Platforms, Inc. that connects the activity of this Website with the Facebook advertising network.
Personal Data processed: cookies; Usage Data.
Place of processing: United States.

Klaviyo segmentation and social advertising (Klaviyo Inc.)
Klaviyo segmentation and social advertising is a remarketing and behavioral targeting service provided by Klaviyo Inc. that makes use of tracking technologies to monitor User behavior. This Data is then used to personalize the User's experience and to provide targeted advertising. Klaviyo segmentation and social advertising may also connect the collected Data with other networks, including advertising networks, and enable these parties to track and target the User.
Personal Data processed: device information; email address; shopping history; cookies; Usage Data.
Place of processing: United States.

Pinterest Tag (Pinterest, Inc.)
The Pinterest Tag is a conversion tracking service provided by Pinterest, Inc. that connects the activity of this Website with Pinterest's advertising network. The Tag allows us to measure the effectiveness of Pinterest campaigns and to build audiences for remarketing to Users who have interacted with the Website.
Personal Data processed: cookies; Usage Data.
Place of processing: United States.

Tag Management

Google Tag Manager (Google LLC)
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data processed: Usage Data.
Place of processing: United States.

User database management

Klaviyo CRM (Klaviyo Inc.)
Klaviyo CRM is a User database management service provided by Klaviyo Inc. Klaviyo CRM can also be used as a medium for communications, either through email or SMS.
Personal Data processed: address; city; email address; first name; last name; phone number; shopping history; state; cookies.
Place of processing: United States.

How to opt-out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed above, Users may take advantage of consumer choice programs made available by many advertising operators:

• WebChoices (Digital Advertising Alliance)
• Your Online Choices (EU/UK)
• Network Advertising Initiative (US)
• Digital Advertising Alliance (US)
• AppChoices (mobile apps)

Your Legal Rights

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

EU data subjects have certain rights to access Personal Information about them, and to limit use and disclosure of their Personal Information. You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at service@freedom-flowers.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

California Consumer Rights (CCPA / CPRA)

This section applies to residents of the State of California and supplements the information contained in this Privacy Policy.

In the preceding twelve (12) months, we have collected the following categories of Personal Information: identifiers (name, email, phone, IP address); customer records (address, payment info); commercial information (shopping history, product reviews); internet or other electronic network activity information (browsing history on the Website, interaction data); geolocation data (approximate location from IP); inferences drawn from the above (interest and product-preference profiles for marketing).

We do not sell Personal Information in exchange for money. We may share Personal Information with advertising and analytics partners (for example, Meta, Google, and Pinterest) in ways that may be considered a “sale” or “share” under the CCPA / CPRA. California residents may opt out at any time using the “Do Not Sell or Share My Personal Information” preference offered through the BigCommerce Consent Manager (accessible from the “Cookie Preferences” link in the site footer), or by emailing service@freedom-flowers.com.

California residents have the right to: Know what Personal Information is collected, used, shared, or sold; Delete Personal Information collected from them (with certain exceptions); Correct inaccurate Personal Information; Opt out of the sale or sharing of Personal Information; Limit use of sensitive Personal Information; and Non-discrimination for exercising these rights. To exercise any of these rights, contact us at service@freedom-flowers.com.

Changes To This Privacy Policy

This Privacy Policy is effective as of August 12, 2026 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at service@freedom-flowers.com.