You may return most new, unopened items within 30 days of delivery for a full refund. Custom Combos are not available for returns. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world, however, it is the international buyers's responsibility to to know will make it through customs in their country. Freedom Flowers is located in the USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
In addition to USPS shipping fees, local taxes, duties and customs fees will be charged on receipt of the package. If a package must be abandoned due to exorbitant costs, the customers is liable for the cost of the products. Customs arrangements and fees are the responsibility of the customer.
When you place an order, we will usually ship out the following day, in some cases the day after. Custom Combos may take a little more time, but we understand the importance of being timely when you are hurting or under pressure. We understand that you wanted these yesterday! Shipping is USPS first class or Priority Mail.